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EmailHero.com - Superpowered Email Solutions

Frequently Asked Questions

How long does it take to get my free account set up?

Once you submit our new account request form, one of our account managers will contact via email to let you know your account has been set up. Generally, you'll be up and running within a business day.

Why isn't the sign up process instant?

We are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy. We want to help you get the best experience using Email Hero and working directly with us is the best way we can get you up and running quickly.

How do I pay?

When sending a campaign to more than 5 recipients, simply use your Visa, American Express or Mastercard within your account using our secure online payment system.

For custom design, writing or management, you will be billed separtely with a pre-arranged billing agreement per client.

Are there any hidden fees?

No, there are no hidden fees. There is no account setup or monthly access fee, which some service providers charge. You only pay for what you use. $8 per campaign delivery fee + 3 cents per subscriber. That's it!

Do you offer discounts for big senders & non-profits?

Absolutely. If you’re a big sender (more than 15,000 recipients per campaign) or a non-profit organization, please contact us to see how you can receive a discount off of our regular send prices.

Am I locked into using you guys to design our email?

No, not at all. If you already have a designer, that is fine. Our feelings won't be hurt.

What about support?

Email Hero has a great deal of helpful information built into the system and accessible through the "help" button at the upper right when you're inside your account. In addition, you can email us with questions or problems via the form on our contact page.

How does Email Hero integrate with my website?

There are two main ways. First, you can put simple forms on your website to allow visitors to subscribe to your email lists. Second, you can automatically display all of your past email newsletters so that website visitors can see them. This display is handled automatically. To learn how, look in the help documents in your account or contact us for more information on this topic.

Can my newsletter look like my website or other brand materials?

It sure can. We specialize in designing custom emails to match your brand's look and feel. Click here to see our design prices and options.

What if I want to stop using Email Hero?

For whatever reason you may have for wanting to stop using the Email Hero service, you simply export your subscriber list and that's it! We will automatically remove any account that has been inactive for more than 24 months.

Account Support & Help

How do I pay?

When sending a campaign to more than 5 recipients, simply use your Visa, American Express or Mastercard within your account using our secure online payment system.

For custom design, writing or management, you will be billed separtely with a pre-arranged billing agreement per client.

Approval Process

Will my account need approval?

Yes. Private data, as email addresses, is important to us. We are very cautious about spam, thus we require the manual step to ensure that our users are also serious and willing to agree to our anti-spam policy. We want you to have a great experience, and working directly with us is the best way we can get you up and running quickly.

Approval Timeline

How long does it take to get my account set up?

Once you submit the sign up form, an Account Manager will contact you and complete the process. Generally, you'll be up and running within a couple business days, usually less.

Feel free to email us with any questions. Click here.